CastleRunner

Terms & Conditions

Last updated: February 2026

1. Introduction

These terms and conditions govern your use of the CastleRunner platform (“the Service”), a booking and route management system for inflatable hire companies. By accessing or using the Service, you agree to be bound by these terms.

2. Definitions

  • “We”, “Us”, “Our” refers to CastleRunner.
  • “You”, “Your” refers to the user of the Service, whether an administrator, driver, or other authorised personnel.
  • “Customer” refers to the end customer whose booking data is managed through the Service.
  • “Organisation” refers to the business entity that has registered to use the Service.

3. Account Registration

To use the Service, you must create an account with accurate and complete information. You are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account. You must notify us immediately of any unauthorised use of your account.

4. Use of the Service

You agree to:

  • Use the Service only for its intended purpose of managing bookings, routes, and deliveries
  • Ensure all customer data entered is accurate and collected with appropriate consent
  • Not attempt to gain unauthorised access to any part of the Service
  • Not use the Service for any unlawful purpose
  • Comply with all applicable laws, including UK GDPR and data protection legislation

5. Data Responsibilities

As a user of the Service, your Organisation acts as the data controller for customer personal data entered into the platform. CastleRunner acts as a data processor on your behalf. You are responsible for:

  • Having a lawful basis for collecting and processing customer personal data
  • Informing your customers about how their data is used
  • Responding to data subject access requests from your customers
  • Ensuring customer data is accurate and up to date

For details on how we handle data, please see our Privacy Policy.

6. SMS & Communication Services

The Service may send SMS messages to your customers (e.g., ETA notifications) on your behalf. You are responsible for ensuring you have appropriate consent from your customers to receive such communications. Message rates and delivery are subject to third-party provider terms. We do not guarantee delivery of SMS messages.

7. Intellectual Property

All content, features, and functionality of the Service (including but not limited to software, design, text, and graphics) are owned by CastleRunner and are protected by copyright, trademark, and other intellectual property laws. You may not copy, modify, distribute, or reverse-engineer any part of the Service.

8. Service Availability

We strive to keep the Service available at all times but do not guarantee uninterrupted access. The Service may be temporarily unavailable due to maintenance, updates, or circumstances beyond our control. We will endeavour to provide reasonable notice of planned downtime where possible.

9. Limitation of Liability

To the fullest extent permitted by law, CastleRunner shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or business opportunities, arising from your use of the Service. Our total liability for any claim arising from the Service shall not exceed the amount you have paid us in the 12 months preceding the claim.

10. Indemnification

You agree to indemnify and hold harmless CastleRunner from any claims, damages, losses, or expenses (including legal fees) arising from your use of the Service, your violation of these terms, or your infringement of any third-party rights.

11. Termination

We may suspend or terminate your access to the Service at any time, with or without cause, and with or without notice. Upon termination, your right to use the Service will immediately cease. You may request export of your data before termination by contacting us.

12. Changes to These Terms

We reserve the right to modify these terms at any time. Changes will be posted on this page with an updated revision date. Your continued use of the Service after changes are posted constitutes acceptance of the modified terms.

13. Governing Law

These terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these terms or your use of the Service shall be subject to the exclusive jurisdiction of the courts of England and Wales.

14. Contact

If you have any questions about these terms, please contact us at: support@castlerunner.co.uk

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